Studio & website privacy policy · Updated 14 September 2026
For the privacy policy and end user license agreement for NEIGHBORS: Suburban Warfare or First Class Trouble, choose the game above.
WHO WE ARE
Invisible Walls ApS is responsible for the personal data described in this policy (the data controller). Personal data is information that identifies you directly or indirectly, including an email address, IP address or player identifier.
Invisible Walls ApSLaplandsgade 4. 2.sal
2300 København S
Denmark
This policy covers games made by Invisible Walls and our related websites and services. The information collected depends on which game or service you use. Game telemetry is not collected simply because you visit this studio website.
When you follow a link to another company, including Steam, its own privacy policy applies to that company’s services. Collaboration on a game does not necessarily make Invisible Walls responsible for all of that game’s data processing.
We will publish changes on this page and update the date above. Where changes are significant, we will provide an appropriate notice through our services or by email where possible.
INFORMATION WE USE
The following categories apply where the relevant feature is part of the game or service you use.
Crash reports
Log files, local file paths and system information when you choose to send a crash report.
Investigating and fixing critical failures. Reports can contain personal information, including a name in a file path, depending on your device. Sending a crash report is optional and is not required to keep playing.
Legal basis: Consent — Article 6(1)(a).
Technical information
Device language, operating system and screen resolution.
Making our games and services work correctly on your device, including the appropriate language and display settings.
Legal basis: Legitimate interests in maintaining and improving our services — Article 6(1)(f).
Contact information
Your email address and the information you choose to include when contacting us.
Responding to your enquiry and communicating important service or privacy changes where appropriate. Contacting us does not subscribe you to marketing.
Legal basis: Legitimate interests in responding to enquiries and administering our services — Article 6(1)(f); consent where applicable — Article 6(1)(a).
Location and connection information
IP address and approximate location, such as city and country.
Identifying server load, regional outages and connection problems, and improving latency and the player experience.
Legal basis: Legitimate interests in operating reliable services — Article 6(1)(f).
Online identity
Player IDs, display names, avatars, titles and cross-platform identifiers.
Distinguishing players, enabling multiplayer and enforcing our player conduct rules. A display name does not need to be your real name.
Legal basis: Performance of our contract with you for the game or service — Article 6(1)(b).
Our website and hosting services also need connection information, such as your IP address and browser request, to deliver pages and protect the service. This is based on our legitimate interest in operating a secure and reliable website (Article 6(1)(f)).
WEBSITE ANALYTICS
This studio website does not currently load Google Analytics or advertising trackers. Our hosting and newsletter services still process the technical information described above to deliver and protect their services.
HOW LONG WE KEEP IT
We keep personal data only for as long as necessary for its purpose. Where processing depends on a contract or your consent, we delete data when the relevant purpose ends, you withdraw consent, or you make a valid deletion request, unless another lawful reason requires retention.
We may retain information needed to resolve disputes, enforce agreements, protect legal rights or comply with legal obligations. Our general policy is to delete backup versions of personal data within 30 days, subject to these exceptions. Game telemetry is retained for two years for the purposes described above.
Newsletter subscription information is used while you are subscribed. After unsubscribing, information needed to respect your choice or meet applicable legal obligations may be retained.
YOUR RIGHTS
Under the GDPR, and subject to the conditions that apply to each right, you can:
- Ask whether we process your personal data and request access and a copy.
- Ask us to correct inaccurate or incomplete information.
- Request deletion or restriction of processing.
- Request portability of data where the right applies.
- Object to processing based on legitimate interests, and object to direct marketing at any time.
- Withdraw consent at any time.
- Exercise your rights concerning decisions based solely on automated processing that have legal or similarly significant effects.
- Complain to a data protection authority, including the authority where you live or work.
You can exercise your rights using the contact details below. We may need information to verify your identity before handling a request.
Datatilsynet
The Danish Data Protection Agency can be contacted at Carl Jacobsens Vej 35, 2500 Valby, Denmark; telephone +45 33 19 32 00; email dt@datatilsynet.dk. Visit Datatilsynet’s contact page .
CHILDREN
Our services are not directed to children under 13, and we do not knowingly collect their personal data. If you are under 13, please do not use our services. Individual games and platforms may have additional age requirements.
If you believe a child under 13 has provided us with personal data, please contact us. If we learn that we have collected such data, we will take reasonable steps to delete it. This may require deletion of the associated account.
PRIVACY QUESTIONS?
For privacy enquiries, complaints or requests to exercise your rights, contact support@invisiblewalls.co or write to:
Invisible Walls ApSLaplandsgade 4. 2.sal
2300 København S
Denmark